An integration of the WhatsApp API in website or software helps you to get an almost unlimited access to customer care or other messaging services. To establish your business presence on WhatsApp environment and not to spend much money on third-party companies you need an API key. Choose the suitable one for any purpose: clients care, financial services, telecom or e-commerce aims. Among them are Falcon.io, LivePerson, MessageBird, Twilio, Zendesk and many others. To help you achieve your business aims, there are 60 official WhatsApp business API providers. If the amount of chats and contacts has become too overwhelming, it’s time to use something more serious and, unfortunately, paid. However, the app can hardly organise vast numbers of contacts and channels, so you can easily lose all necessary info in the multiple message stream. They can organise contacts, create a business broadcast or quick message replies. The app is for small business owners, who’d like to start with a free WhatsApp Business profile. To use WhatsApp for e-commerce aims or customer care, you can choose one of the following variants: BONUS: create a widget to use WhatsApp chat on your website!Īfter Facebook bought WhatsApp in 2014, it had become not only the most popular messenger in the recent years, but specified its services for business.Step 4: WhatsApp API key pricing and limits.Step 2: Verify your WhatsApp Business client.Step 1: Account in Facebook Business Manager.Ways to integrate WhatsApp with your business It is very similar to markers that you may have used inside Mail Merge and Document Studio with a small difference that these are positional markers and not named markers. We are using variable parameters in the message and these will be replaced with the actual values from the Google Sheet. If you use another language, make a note of the code language as it is required for sending messages. For languages, we’ll choose English for which the code language is en. Switch to the template manager and create a new WhatsApp message template.įor this example, we’ll choose the category as Account Update and give a unique name for your message template. You’ll receive a verification code on the added numbers and you’ll be able to send WhatsApp messages to only numbers that have been verified with the code. Next, click the Recipient Phone Number dropdown to add up to 5 different WhatsApp phone numbers to your app. Make a note of this token as we’ll need it in a later step. Your WhatsApp app will provide you with a temporary access token that will be valid for 23 hours. For recipients, you’ll have the option to add a maximum of 5 phone numbers during the development phase without having to make any payment. You will also have the option to create a new business account if you don’t have one yet.įacebook will provide you with a test WhatsApp phone number that will be default sending address of your app. On the next screen, you will be required to link your WhatsApp app to your Facebook business account. Once the app has been created, click the WhatsApp button on the next screen to add WhatsApp sending capabilities to your app. Give your app a descriptive name (do not use any Facebook trademarks like WhatsApp or Facebook in the app name) and click the Create App button to create the app. Go to and click the Create App button to create a new app that we’ll use for sending WhatsApp messages. The same approach would also work for sending WhatsApp messages from Google Forms when new form submissions are received. This tutorial describes how you can use the new WhatsApp API with Google Apps Script to send WhatsApp messages from Google Sheets. Learn how to use the WhatsApp API to send personalized messages from Google Sheets to your WhatsApp contacts.
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